CONTACT US & COMMUNICATIONS POLICY

Effective Date: September 15, 2024

1. CORPORATE COMMUNICATION PHILOSOPHY AND STANDARDS At GKN TRANSPORTATION LLC, we view customer communication not merely as a functional necessity, but as a critical pillar of our corporate integrity and consumer trust strategy. Operating within the highly specialized Sports & Outdoors and hunting equipment sector requires an elevated standard of customer support. The gear we provide often involves specific safety parameters, detailed usage instructions, and stringent quality expectations. Consequently, our communication infrastructure is designed to be highly responsive, rigorously professional, and completely transparent. We are committed to providing comprehensive support to ensure that every consumer makes informed purchasing decisions and receives ongoing assistance regarding product safety, order logistics, and general inquiries.

2. OFFICIAL CORPORATE CONTACT CHANNELS To facilitate organized, secure, and documented communications, GKN TRANSPORTATION LLC strictly utilizes the following official corporate channels. We strongly advise all consumers, vendors, and regulatory entities to direct their correspondence exclusively to these endpoints to ensure prompt and legally compliant handling of all matters.

• Corporate Headquarters and Mailing Address: GKN TRANSPORTATION LLC 108 Reservoir Ave Apt C River Edge, New Jersey, 07661 United States of America (Please note: This address functions as our corporate administrative office. Walk-in retail services and direct warehouse pickups are not permitted at this location due to security and logistical protocols.)

• Official Customer Support Email: info@gkntransportation.com (For written records, formal inquiries, product safety documentation requests, and detailed order support, email is our primary and preferred method of communication.)

• Corporate Telephone Directory: +1 (669) 455-1492 (Available for urgent inquiries, real-time order verification, and immediate customer assistance during standard business hours.)

3. DEPARTMENTAL INQUIRY PROTOCOLS To expedite the resolution of your inquiry, we have established specific protocols based on the nature of your request:

• Order Fulfillment and Logistics: For inquiries regarding the status of a domestic shipment, please have your Order Identification Number readily available. As per our strict operational guidelines, please be reminded that our standard Handling Time spans strictly between 1 to 2 business days, followed by a Standard Transit Time of 3 to 5 business days. We kindly request that customers allow this standardized window to elapse before filing a delayed shipment inquiry.

• Product Safety and Technical Specifications: Hunting and outdoor survival equipment demand rigorous adherence to safety standards. Should you require technical data sheets, safety certifications, or detailed material breakdowns for any of our specialized sporting goods, please direct your request in writing to our email address. Our product specialists will provide comprehensive, manufacturer-verified data.

• Legal, Compliance, and Privacy: Any correspondence concerning data protection, privacy rights (including CCPA compliance requests), or legal notifications must be submitted in writing via registered mail to our corporate address or via our official email with the subject line "Legal/Compliance Notice."

4. DOMESTIC JURISDICTION AND SERVICE LIMITATIONS GKN TRANSPORTATION LLC operates a strictly localized business model. Our customer service, sales, and logistical operations are explicitly and exclusively restricted to the United States of America. Our support representatives are trained and authorized solely to handle domestic inquiries and coordinate fulfillment within the fifty U.S. states. We unequivocally do not service international territories, nor do we process inquiries regarding international shipping, cross-border freight forwarding, or foreign customs declarations. Any communication requesting international fulfillment will be formally declined in accordance with our foundational operating policies.

5. OPERATIONAL HOURS AND SERVICE LEVEL AGREEMENT (SLA) Our customer support infrastructure is fully operational from Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST), excluding federally recognized U.S. holidays. As part of our Service Level Agreement to our consumer base, GKN TRANSPORTATION LLC endeavors to acknowledge all electronic correspondence within 24 to 48 business hours of receipt. Complex inquiries requiring logistical investigation with our domestic carrier partners or technical consultation regarding hunting gear specifications may necessitate an extended resolution timeframe, during which we will maintain proactive communication with the inquiring party.